Get to know us! 👋

Hi there! We are Paperbox — a market leader in delivering AI Agents for claims & policy administration, serving insurers and brokers across Europe.

Do you know the feeling of waiting forever for your insurer to answer your email? That’s exactly what we’re fixing.

Insurance is a manual, admin-heavy industry. Huge amounts of time are lost reading incoming requests, processing attachments, forwarding messages, creating tasks, and archiving data. Our AI Agent Clara automates this — reducing friction and streamlining the biggest bottleneck in insurance operations: the Mailroom.

We believe technology should make people faster and happier, working toward a future where nobody is put on hold.

The role 👀

We’re looking for a Technical Support Engineer to join our growing Product & Customer team.

You’ll be the go-to person for technical support across all customer environments — ensuring that our AI Mailroom runs smoothly and our customers stay happy. You’ll troubleshoot issues, guide customers through configurations, and work closely with our engineering and product teams to keep everything running like a well-oiled machine.

This role is perfect if you love solving complex technical problems, working directly with customers, and want to be part of an ambitious SaaS scale-up transforming the insurance industry with AI.

What you’ll do 🚀

Customer Support & Troubleshooting

• Be the first line of technical contact for our customers.
• Investigate, diagnose, and resolve issues across our platform.
• Monitor customer environments to identify and fix issues proactively.
• Provide clear and friendly communication to guide users through solutions.

Implementation & Configuration

• Assist with the onboarding of new customers.
• Set up and configure Paperbox environments to match client workflows.
• Ensure integrations with customer systems (e.g. CRMs, back-office platforms) work smoothly.

Technical Collaboration

• Work closely with our engineering team to reproduce and resolve bugs.
• Escalate complex issues with well-documented context and logs.
• Translate recurring customer problems into actionable insights for our product roadmap.

Knowledge & Continuous Improvement

• Maintain our internal knowledge base with updated troubleshooting guides and FAQs.
• Contribute to automating and improving support workflows as we scale.

You’re a great fit if you have 👇

Technical Foundation

• You’re curious about technology and quick to learn how systems work under the hood.
• You can read technical documentation and aren’t afraid of debugging.
• Some knowledge of APIs, integrations, or cloud systems is a plus.
• A degree in engineering, computer science, or equivalent experience helps, but curiosity and learning drive matter most.

Customer-Centric Mindset

• Strong communication skills — you can explain complex things simply.
• You’re empathetic, patient, and solution-oriented.
• Experience in a support or customer-facing technical role is a plus (but not required).

🙌 Perks and benefits

At Paperbox, we believe people perform best when they’re trusted and supported.

• Hybrid work culture with our amazing ,Wintercircus, office
• Competitive salary, and ,flexible vacation policy
• All the tools you need for success
• Alan, digital healthcare insurance for you and your family
• Learning & development, budget — we invest in your growth

Why now 🧭

We’ve built strong foundations — 50+ customers, a proven product, and an exciting market. Now we’re scaling. As our Technical Support Engineer, you’ll play a key role in ensuring our customers’ success and product stability as we grow fast.

Ready to shape the future of insurance automation with us? Let’s talk! 🚀